Terms and Conditions

1. General Information

Howota specializes in the manufacturing and distribution of high-quality water filtration systems. These Terms and Conditions constitute a legally binding agreement between you (the "Customer" or "User") and Howota (the "Company," "we," "us," or "our").

Our registered business address is:

2. Acceptance of Terms

By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any modifications constitutes acceptance of the updated terms.

3. Product Information and Orders

3.1 Product Descriptions

We strive to provide accurate descriptions and specifications of our water filtration products. However, we do not warrant that product descriptions, pricing, or other content on our website is accurate, complete, reliable, current, or error-free.

3.2 Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Product availability or discontinuation
• Errors in product or pricing information
• Suspected fraudulent or unauthorized transactions
• Credit or payment issues

3.3 Pricing

All prices are listed in British Pounds (GBP) and are subject to change without notice. The price charged will be the price displayed at the time of order confirmation. Prices do not include delivery charges unless explicitly stated.

4. Payment Terms

Payment must be made in full at the time of ordering unless alternative arrangements have been agreed upon in writing. We accept various payment methods as displayed on our website. All transactions are processed securely through encrypted payment gateways.

By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount of your order.

5. Delivery and Shipping

We aim to dispatch orders within the timeframe specified on our website. Delivery times are estimates and not guaranteed. We are not liable for delays caused by circumstances beyond our reasonable control, including but not limited to courier delays, customs procedures, or force majeure events.

Risk of loss and title for products pass to you upon delivery to the carrier. You are responsible for providing accurate delivery information.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied with your water filtration product, you may return it within 30 days of receipt, subject to the following conditions:

• Products must be unused, in original packaging, and in resaleable condition
• Custom-made or personalized products cannot be returned unless defective
• You must contact us at [email protected] to initiate a return
• Return shipping costs are the responsibility of the customer unless the product is defective or we made an error

Refunds will be processed within 14 business days of receiving the returned product and will be issued to the original payment method.

7. Warranty and Liability

7.1 Product Warranty

Our water filtration products come with a manufacturer's warranty as specified in the product documentation. The warranty covers defects in materials and workmanship under normal use. The warranty does not cover damage caused by misuse, negligence, accidents, or unauthorized modifications.

7.2 Limitation of Liability

To the fullest extent permitted by law, Howota shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our products or services. Our total liability shall not exceed the amount paid by you for the specific product giving rise to the claim.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Howota or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

9. User Conduct

When using our website, you agree not to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful code, viruses, or malicious software
• Attempt to gain unauthorized access to our systems
• Engage in any activity that disrupts or interferes with our services
• Use our website for fraudulent purposes

10. Privacy and Data Protection

We are committed to protecting your privacy and personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (GDPR). Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your personal information.

11. Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating any legal proceedings, we encourage you to contact us to resolve any disputes amicably.

12. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Howota regarding your use of our website and services.